House rules & FAQ
Self check-in
Check-in is contactless, through Vikey. You will receive a link before your arrival — complete the registration there, and your phone becomes the key.
Registration must be completed before you arrive. Italian law requires it, and without it the door will not open for you.
Arriving late
A late arrival really is fine. There is no reception desk and nobody sitting up waiting: you can come in at two in the morning without apologising to anyone. One request — keep quiet between 22:00 and 9:00 and use your own link to get in; there is no need to ring the neighbours on the intercom. One caveat about the booking itself: same-day bookings are accepted until 23:30. If you decide to come later than that, message us on WhatsApp first — at night we may not manage to process the request in time, and without confirmation the door link is not sent.
House rules
- Nobody smokes here — nowhere: not in the rooms, not in the kitchen, not on the stairs, not on the terrace. E-cigarettes included.
- We do not host parties, and guests who are not on the booking cannot come in.
- Quiet hours are from 22:00 to 9:00, even if you arrive at night. The rooms are in a residential building, and we think about the neighbours as much as about you.
- Complete the online registration in advance: until it is done, the links that open the doors will not arrive.
- Ringing the neighbours on the intercom will not help, and we really ask you not to do it, especially at night. The doors open only with your own link. If something goes wrong, message us on WhatsApp and we will sort it out.
Can we leave our luggage?
We have no luggage room of our own, unfortunately. Message us on WhatsApp and we will send the addresses of the nearest storage points — there are several in the centre. We will also try to let you in earlier, if the room is ready by then.
Tourist tax
Lombardy charges a tourist tax of 7% of the room rate, up to a maximum of €5 per person per night. It is not part of the room price and is collected separately during online check-in.
Need to change your booking?
A direct booking is paid upfront and is not refunded if you cancel — that is exactly why we can keep the rate free of any markup. The booking itself is not set in stone, though: dates, room and the number of guests can all be changed. Write to us and, if the new dates are free, we will move everything for you. You pay the difference if the new option costs more; if it costs less, the difference stays with the booking. Please tell us at least 5 days before check-in — later than that we will do whatever we still can.
Are there extra beds or cots?
No. We do not add extra beds, and we do not provide cots or travel cots. Each room sleeps the number of guests listed on its page and no more. If you are travelling with a baby, you are welcome — but bring your own travel cot.
Is there a lift?
No. The rooms are reached by stairs. If you are travelling with heavy suitcases, plan for the climb.